Address and telephone numbers:
Caravan Xpress PO BOX 11, Rocky Gap VA 24366 (USA).
Toll Free Order Line: 1-800-MAGHRIB (1-800-624-4742).
24hr Fax Orders:(1-276-928-0431).
Customer Service: 1-276-928-0262.
We accept Visa, MasterCard, Discover cards, and American Express. Send postal money orders in US dollars or US bank checks in US dollars payable to Caravan Xpress to the address above.
Personal checks require 10 business days for clearance. By submitting a personal check for payment you are agreeing to a non sufficient funds service charge of $15.00 if check is returned unpaid.
No COD orders Please. Additionally, we do not accept COD deliveries.
Sales tax is charged only on orders sent within the state of Virginia.
Most in stock orders are processed within 48 hours. Customers are notified if items are sold out or out of stock. If you have a question or problem with your order, please call customer service at 276-928-0262 or e-mail firstname.lastname@example.org.
Shipping: Packages are generally shipped via UPS or US Postal Service. Please allow 1 week for delivery before requesting tracking information.
PO Box Addresses & US Air Freight: APO, FPO, AK, HI, PR and VI are shipped via US Postal Service. UPS 2-day air and UPS next-day air to AK, HI, PR and VI carry additional charges, respectively. UPS 3-day select or UPS ground service are not available to these states.
Packages are insured and shipped via US Postal Service. DHL, UPS, FEDEX or other carriers may incur additional charges. Although the US Postal Service estimated delivery time is about 7 days for most countries, please allow 30 days for delivery.
You may be subject to import duties, taxes and additional charges for customs clearance when your package reaches your country. We suggest you contact your local customs office for policy regulations and rate information before ordering. These charges if applicable are not included prior to the shipment of these packages.
Refunds, and exchanges: Packages can be retuned within 20 days of the invoice date with the following stipulations. A copy of the invoice (or invoice number & date) is required with a brief statement stating reason for refund or items to be exchanged. Please note there are no refunds nor exchanges on the following merchandise: video or audio cassettes, any consumables (cosmetics, oils, soap, herbs etc.) and jewelry. No refunds on formal wear (size exchange only).
Returned merchandise must be neatly packaged and returned in its original condition and packaging with all accessories included. Upon approval, refunds are for merchandise total only. Shipping and handling is not refundable. We recommend that you insure your packages or at least secure a tracking service since we can not give refunds on merchandise that is not received. The return address is: Caravan Xpress PO BOX 11, Rocky Gap VA 24366 (USA).